Smart Way To Manage
Your IM3 Ooredoo

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FAQ

Why myCare is closed down ?

MyCare is closed down and change to myIM3, in order to improve digital self-care experience for IM3 Ooredoo customers.
When is myCare will be closed ?

myCare web will be closed down on December 31^st, 2017, at 24.00 WIB
After myCare is closed, how myCare Customers manage their IM3 Ooredoo numbers ?

Customers are still able to do self-care services through myIM3 mobile apps , available to download in PlayStore and Appstore
Would there be a web services for myIM3 to replace myCare web?

For the time being, self-care web services will not be available until further notice.
Will myIM3 apps available in all operating systems ?

myIM3 apps only focus and available for handset under operating system : Android & iOS.
How about handsets with other operating system?

Customers who’re using handset under others operating systems (such us blackberry and Microsoft) are still able to use myCare mobile apps, which has been installed in their handset and already registered before December 31, 2017. Because after December 31^st, 2017 myCare apps will no longer available in Microsoft apps store and blackberry world apps.
What happen for Customers (non android and iOS users) who has not instaledl and registered after December 31^st, 2017?

Customers are suggested to move and start to use myIM3 apps in their Android or iOS handset. For Customers who don’t have Android and iOS handset, they’re still able to do self-care and manage their IM3 Ooredoo usage through UMB *123#
For Customers who already registered in myCare before, do they need to re-register in myIM3?

No. Customers could enjoy autologin, once they open myIM3 for the first time. Customers still can use the same credential (user name, password, email etc) they used in myCare before.
Is there any services and features changed?

There are no services and features changed. All services and features in myCare are available in myIM3. myIM3 offers more benefit and features, such us: electronic money, discount offers for apps quota usage, saving data feature. Even more, myIM3 comes with attractive design and easy navigation (user friendly).

Smart Way To ManageYour IM3 Ooredoo

FAQ

Smart Way To Manage
Your IM3 Ooredoo